Provision your Cisco SPA VoIP device here!

Cisco Phone IP Address

Provider Configuration Url


STEP 1: Factory Reset the Phone

  • Power on your phone. Make sure the phone is connected to the network by plugging the phone into the LAN or SW port on the back of the phone.
  • Press the Menu button. This button looks like a piece of paper with the corner folded over.
  • Scroll to Factory Reset (option 14).
  • Select OK when prompted.
  • Wait for the phone to reset and boot back to the home screen. It will display the incorrect date and time.

NOTE: Reset a 525G model with these 3 steps.

  • Press Menu.
  • Go to Device Administration.
  • Select Factory Reset.

STEP 2: Cisco IP Address

  • Press the Menu button on the phone.
  • Scroll to Network and press Select.
  • Scroll to view the Current IP. This is the IP address of your phone.

NOTE: For Cisco SPA525G or 525G2, press Menu - Status - Network Status - IP Address

STEP 3: Configure Phone

  • Type the IP Address of your Cisco phone in the Cisco Phone IP Address box above.
  • Insert the configuration Url for the phone (you can get it from your VoIP service provider) in the Provider Configuration Url box above.
  • Click Provision my Phone. This will prompt "your phone may reboot" after that your device should be up and running in few minutes.

If the tool did not work:

  • make sure you are using the tool on the same network as the device.
  • make sure you are inserting the right configuration Url, not expired or try to use new configuration url if it's possible.
  • make sure you do not have network issues or incompatible equipments with your VoIP serivce, sometimes if the SIP ALG is enabled on the gateways (Modems & Routers) it would not work, try to disable SIP ALG on gateways.


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